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FAQ

Frequently Asked Questions

ORDERING

I ordered the wrong product...can I still change it?

It's possible, but you have to be quick!

We are constantly doing our best to process and ship orders quickly. If we have already fully processed and shipped your order, unfortunately we cannot make a change to it. 

If you made a mistake ordering, please contact us as soon as possible via our contact form here

I made a mistake in my shipping address...can I still change it?

Yes, but please send us a note immediately. As long as the order hasn't been shipped already, we can change it to the correct shipping address. You can contact us here.

Is it safe to put my credit card information on your site? 

100%, our site is fully secured with SSL from start to finish, our shopping cart hosted on a Level 1 PCI DSS compliant server via Shopify. We do not store any of our credit card information, and are based in the U.S. 

You can read more about our security policies on our Secure Checkout page.  

 

SHIPPING & HANDLING

Where do you ship to?

We ship to the contiguous 48 US States. International orders are unfortunately not accepted at this time.

How long will it take for my order to be delivered?

How long it takes for your order to reach you depends on what day you placed it. To ensure your order's quality and safety, we do not ship over weekends. Orders placed by 8 AM CST Wednesday will deliver the same week.

How do I track my order?

Please allow 24 hours for your order to be processed. Once your order ships, you will receive an email confirmation with your tracking number. 

What should I do when I receive my order?

When you receive your order please open the box and carefully remove the dry ice and wrapping paper to find your products. To ensure quality and safety, move all products to the freezer immediately. If you do not have enough freezer space, remove the products from their boxes before placing them in the freezer.  

 

Product Issues

How do I get a refund?

Due to the perishable nature of frozen foods we do not offer refunds. If there is an issue with your order, please contact us and we will be happy to assist!

 

My question wasn't answered here. How can I get help? 

Contact Us Directly

Our team is happy to answer any questions you have. Please contact us here.

 

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